COMMITMENTS • SYSTEM MANAGEMENT
Systems age well when someone manages them as if they were new
Why this is important
Management is not what is left over
Most systems that run Swedish companies today are not new. They are five, ten, fifteen years old — and they carry the business. The people who built them are often no longer around. The documentation is incomplete. The dependencies are unclear. But the system must not break.
Many consulting firms treat management as a residual item. Junior staff, low focus, high staff turnover. The result is predictable: the system slowly rots beneath the surface, the cost of keeping it running increases year by year, and ultimately the client is forced into a panicked migration.
We do the opposite. Management is an equivalent delivery at Emvico — staffed with senior engineers who know the system, and an organization that remains in place year after year.
Our model
Four levels of commitment — choose the one that suits the maturity of your system
Management is not a single offering. It is a scale from simple resource augmentation to full commitment with SLA. We start where you are today and can move you up when you are ready.
Level 1
Resource augmentation
Resource embedding
We place one or more engineers in your existing management organization. You retain control, we add capacity and expertise.
For
Customers who want to upgrade but don't want to hand over responsibility.
Level 2
Management base
Foundation service
We take responsibility for incident management, minor changes, and technical maintenance. You still own priorities and larger initiatives.
For
System in stable condition that needs ongoing care.
Level 3
Hybrid management
Hybrid management
We share responsibility for management and further development. You have a point of contact with us as steering group manager. The roadmap is built jointly.
For
System under active development with business criticality.
Level 4
Comprehensive commitment
Full managed service
We take full responsibility for systems, operations and further development with a clear SLA. Including 24/7 support from our ISO-certified operations in Budapest.
For
Systems where internal IT does not need or want to support operations.
What's included
Everything a system needs — when you want someone else to think about it
01
Incident management
Error reports are received, prioritized and addressed within SLA. With root cause analysis, not just symptom treatment.
02
Change management
Small and large changes are packaged, tested and rolled out in a controlled manner. We know what we are doing.
03
Security & patching
Security updates, vulnerability monitoring and regular security reviews.
04
Technical debt
Actively work on reducing technical debt — not just stopping new things from being created. Measurable over time.
05
Documentation
We improve and keep the documentation alive. It should be enough even if one day we are no longer around.
06
Roadmap & consultation
We think long-term for you. When should the system be modularized? When is it time to migrate? Questions you don't have time to ask yourself.
Takeover
This is what happens when we take over a system
The takeover is the most sensitive phase of a management assignment. We follow a structured process that minimizes the risk of disruption and knowledge loss.
Phase 1
Inventory
We map systems, integrations, dependencies and documentation.
Phase 2
Knowledge transfer
Structured shadow period with existing team or documentation available.
Phase 3
Parallel operation
Both teams run in parallel until we are confident with each part.
Phase 4
Takeover
We take full responsibility. Previous teams are available as backup if needed.
Phase 5
Optimization
Once the base is secure, work begins on reducing technical debt and improving it.
Why Emvico
Three things that make our management unusual
Senior staffing
Our administration is staffed by the same senior engineers who build new systems. No junior “administration resources” — just people who understand what they’re getting into.
Nearshore economy
Our nearshore model allows us to deliver senior management at a cost that Swedish consulting companies cannot match. Without compromising on quality.
24/7 ISO certificate
For customers who need it, we offer 24/7 operation from our ISO-certified operations in Budapest. With clear SLA and Swedish management.
A system that needs a new home?
Book 30 minutes and we'll talk about where you stand and what the next steps might be.