COMMITMENTS • MANAGED SERVICES

Uncompromising availability – Managed Services with guaranteed SLA

Keeping critical systems alive requires more than just reactive support when something breaks. With Emvico Managed Services, we take full responsibility for both your applications and your infrastructure. We combine proactive management with Swedish governance and ISO-certified 24/7 operations to ensure maximum uptime and complete cost control.

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What does our overall commitment mean?

We don't just put out fires – we prevent them from happening

When you sign a Managed Services agreement with us, you shift responsibility from your internal IT department to our dedicated organization. We measure our success in uptime and system health based on established service level agreements (SLAs). The service includes:

Proactive Monitoring
We monitor your systems in real time to detect and fix bottlenecks before they impact your business.
Security & Patching
Continuous vulnerability monitoring, version management and regular security updates.
Incident and problem management
Structured error resolution with in-depth root cause analysis to ensure that the same error does not recur.
Lifecycle Management & Optimization
Ongoing advice on capacity needs, license optimization and cost control in the cloud.

Peace of mind – ISO-certified 24/7 operation included

Same high level of protection at night as during the day

For systems where a midnight outage means millions in lost revenue, support during business hours is not enough. As a central part of our Managed Services offering, our ISO-certified operations in Budapest are included.

With Swedish control and dedicated on-call technicians, your systems are monitored 24/7, 365 days a year. If a critical alarm goes off on a Sunday evening, action is taken immediately in accordance with your SLA – without you having to pick up the phone.

Flexibility – choose your level of management

From resource reinforcement to Full Managed Service

Every company has different needs and maturity levels in their systems. We don't force you into a fixed template. We can start with a simple management base or hybrid management, and then scale up to a full-service commitment when you are ready to completely relinquish responsibility for operation, maintenance and further development.

Level 1

Resource augmentation

Resource embedding

We place one or more engineers in your existing management organization. You retain control, we add capacity and expertise.

For

Customers who want to upgrade but don't want to hand over responsibility.

Level 2

Management base

Foundation service

We take responsibility for incident management, minor changes, and technical maintenance. You still own priorities and larger initiatives.

For

System in stable condition that needs ongoing care.

Level 3

Hybrid management

We share responsibility for management and further development. You have a point of contact with us as steering group manager. The roadmap is built jointly.

For

System under active development with business criticality.

Level 4

Comprehensive commitment

Full managed service

We take full responsibility for systems, operations and further development with a clear SLA. Including 24/7 support from our ISO-certified operations in Budapest.

For

Systems where internal IT does not need or want to support operations.

Data sovereignty

Secure infrastructure in Azure or on Swedish soil

Where you have your data is a strategic issue. We set up and operate your environments where it suits you best:

For global scalability, industrial security, and access to the latest tools within Azure OpenAI and AI Foundry.

For customers in the manufacturing industry or public sector with strict regulatory requirements, GDPR or internal policies that require sensitive data to never leave Sweden.

Do you want to lift the responsibility for operations from your own shoulders?

Let us look at your current system environments and provide a suggestion for what a tailored Managed Services agreement with associated SLA might look like.

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