ISO-certified operational support – 24/7 - 365 days a year
The hub in Budapest
Operational reliability that matches your budget
Keeping our own Swedish support organization awake at nights and weekends is extremely costly. By locating our central operations hub in Budapest, we can offer full-scale, 24/7 coverage at a cost that ordinary Swedish consulting companies cannot match – without compromising on quality.
Our entire availability rests on Swedish governance, Swedish contact persons and shared responsibility, which gives you maximum security and minimal administrative friction.
The safety net
How our 24/7 monitoring works
01. Automated real-time alarm
Our monitoring systems continuously monitor your applications, databases and server environments. The slightest deviation in performance, memory usage or availability triggers an immediate alarm to our on-call team.
02. ISO-certified incident management
The alarm is received by our system engineers in Budapest. As our operation is ISO certified, we follow strict, standardized processes to verify, prioritize and isolate the fault.
03. Immediate escalation & action
The incident is addressed directly on site in accordance with your SLA targets. If in-depth application expertise is required, we seamlessly escalate to our contingency engineers – all under Swedish management and control.
Three pillars for uncompromising operation
Clear and measurable SLA levels
We don't write vague contracts. We agree on exact setup times and response times tailored to how critical the application is to your business. We report your uptime and our response times transparently every month.
ISO certified operations
Our operations hub operates according to international standards for information security and IT operations. This ensures that your environments are managed with structured logs, strict access control, and the highest possible security awareness.
Root Cause Analysis
We don't just restart a crashed server to silence the alarm. Every nightly incident is followed up the next business day with a thorough root cause analysis to permanently eliminate weaknesses in the system.
Data sovereignty
Full data control for regulated industries
Do you handle sensitive personal data, trade secrets or are you subject to strict regulatory requirements (such as GDPR or NIS2)? Through our partnership with Glesys, we can offer complete 24/7 operation and monitoring in a completely Swedish cloud environment, where your data is guaranteed to never leave Swedish soil.
What does an unplanned downtime cost your business?
Let us do a quick risk and vulnerability analysis of your current systems. In 30 minutes, we can pinpoint your needs and show you what a customized 24/7 protection could look like.