Stockholm, March 2026 — emvico.ai
Today, Emvico launches Emvico AI Assistant — a new kind of AI built for websites and digital channels. It lives where your customers already are, handles both sales conversations and support, and unlike every chatbot that came before it, it doesn't just answer questions. It acts.
Fredrik Lundkvist, VD på Emvico:
This AI Assistant is a natural step for us to enter the AI era more officially, even though we have been staying on the forefront internally in terms of learning and evaluating for quite some time. We want to leverage this SaaS AI Assistant for a wider presence with our brand in the space of AI – focusing on sales funneling on web sites and customer service - but also use it to leverage the digital business development which is the core of the Emvico DNA.
Modern, agentic AI for web sites or other processes
Emvico AI Assistant is built on the latest AI technology and architecture — the kind that only became possible in 2026. It combines large language model reasoning with agentic capabilities and enables live system integrations through MCPs. That means it can understand context the way a skilled person does, remember the whole conversation, and then go and do something about it. With asynchronous as well as synchronous back office functions where the organization can follow the activity on the web site (or other channel), take over them in case of sentiment analysis warning or the user requesting it, get reports every day on dialogues, be notified while working on other systems but also have the agentic features of Emvico AI and the MCP technology create for instance leads in the internal CRM.
Emvico AI Assistant works across the full customer journey:
- Sales funnel
From the first visit to conversion. It qualifies visitors through natural conversation, learns what they're looking for, surfaces the right products or services, handles objections, and drives the next step — whether that's a contact to a sales person, booking, a quote request, or a purchase. - Customer service
From first contact to resolution. It handles inquiries, checks order status, creates tickets, escalates when needed, and follows up. It doesn't just log the problem — it works on solving it. - It does this simultaneously
A single Emvico AI Assistant deployed on your website or social channels handles both functions, shifting naturally between sales and support depending on the conversation — exactly as a skilled human agent would.
What makes it different from every chatbot you've tried
Most chat solutions on the market today are still rule-based, or at best, generative AI that produces text responses. Emvico AI Assistant goes three steps further:
- Grounded in your business
Via RAG (Retrieval-Augmented Generation), the assistant is trained on your actual product catalogue, pricing, documentation, policies and knowledge base. It knows your business, not just the internet. - Agentic — it acts
Via MCP (Model Context Protocol) integrations, the assistant connects to your existing systems — CRM, helpdesk, calendar, order management, ERP. It can book meetings, create tickets, check stock, update records and trigger workflows. It doesn't just describe what could happen; it makes it happen. - Persistent memory
It remembers the conversation — and across sessions, builds a picture of the customer. Returning visitors are recognized, context is retained, and the experience improves over time. - Omni-channel
The same assistant works across your website, social media channels, messaging apps and voice — one consistent experience, everywhere your customers interact with you.
Fredrik Lundkvist, VD på Emvico:
Besides being a quick to value service which is possible to be engaged with by anyone through Emvico.ai the platform also enables us to connect customers backend systems and processes with whole new user experiences – where our AI can take the form of voice or text or a dynamic, innovative experience like a context-aware, intelligent, adynamic one-page application where the content depends on the dialogue between AI and user.
Available now at emvico.ai
Emvico AI Assistant is available now.
→ emvico.ai → Contact: fredrik.lundkvist@emvico.se → emvico.se